Quality Assurance:

Quality Assurance Program

Greysam Industrial Services Quality Assurance Program is directly tied to its Management Approach. This approach is based on ISO standards yet allows sufficient latitude for on-site decision making. This is an important aspect as virtually all of Greysam’s work is performed in environments that demand high attention to detail, documentation, safety and the ability to respond quickly.  Greysam utilizes eight quality management principles as a framework to continually improve performance and assure quality. Our program defines necessary methodologies to provide continually monitored and improved support in all Functional Areas and zones in support of the government, team members and project affiliates.

The use of these principles achieves a high level of success and satisfaction with clients and partners.  These principles are outlined briefly along with how they pertain to key objectives and benefit the team members. Greysam has adapted and prepared this management approach after years of experience leading and participating in multi-national and multi-cultural integrated project management teams.



Benefit and Results

1: Customer Focus

Understand current and future customer needs, meet customer requirements and strive to exceed customer expectations.

  • Researching and understanding customer needs and expectations.
  • Ensuring objectives of the organization are linked to customer needs and expectations.
  • Communicating customer needs and expectations throughout the organization.
  •  Measuring customer satisfaction and acting on the results.
  •  Systematically managing customer relationships.
  •  Ensuring a balanced approach between satisfying customers and other interested parties (such as owners, employees, suppliers, financiers, local communities and society as a whole).

2: Leadership

Leaders establish unity of purpose and direction of the organization. They should create and maintain the internal environment in which people can become fully involved in achieving the organization's objectives.

  •  Considering the needs of all interested parties including customers, owners, employees, suppliers, financiers, local communities and society as a whole.
  •  Establishing a clear vision of the organization's future.
  •  Setting challenging goals and targets.
  • Creating and sustaining shared values, fairness and ethical role models at all levels of the organization.
  • Establishing trust and eliminating fear.
  • Providing people with the required resources, training and freedom to act with responsibility and accountability.
  • Inspiring, encouraging and recognizing people's contributions.

3: Involvement of People


People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organization's benefit.

  • People understanding the importance of their contribution and role in the organization.
  • People identifying constraints to their performance.
  • People accepting ownership of problems and their responsibility for solving them.
  • People evaluating their performance against their personal goals and objectives.
  • People actively seeking opportunities to enhance their competence, knowledge and experience.
  • People freely sharing knowledge and experience.
  • People openly discussing problems and issues.

4: Process Approach

A desired result is achieved more efficiently when activities and related resources are managed as a process.

  • Systematically defining the activities necessary to obtain a desired result.
  • Establishing clear responsibility and accountability for managing key activities.
  • Analyzing and measuring of the capability of key activities.
  • Identifying the interfaces of key activities within and between the functions of the organization.
  • Focusing on the factors such as resources, methods, and materials that will improve key activities of the organization.
  • Evaluating risks, consequences and impacts of activities on customers, suppliers and other interested parties.

5: System Approach to Management

Identifying, understanding and managing interrelated processes as a system contributes to the organization's effectiveness and efficiency in achieving its objectives.

  • Structuring a system to achieve the organization's objectives in the most effective and efficient way.
  • Understanding the interdependencies between the processes of the system.
  • Structured approaches that harmonize and integrate processes.
  • Providing a better understanding of the roles and responsibilities necessary for achieving common objectives and thereby reducing cross-functional barriers.
  • Understanding organizational capabilities and establishing resource constraints prior to action.
  • Targeting and defining how specific activities within a system should operate.
  • Continually improving the system through measurement and evaluation.

6: Continual Improvement

Continual improvement of the organization's overall performance should be a permanent objective of the organization.

  • Employing a consistent organization-wide approach to continual improvement of the organization's performance.
  • Providing people with training in the methods and tools of continual improvement.
  • Making continual improvement of products, processes and systems an objective for every individual in the organization.
  • Establishing goals to guide, and measures to track, continual improvement.
  • Recognizing and acknowledging improvements.

7: Factual Approach to Decision Making

Effective decisions are based on the analysis of data and information

  • Ensuring that data and information are sufficiently accurate and reliable.
  • Making data accessible to those who need it.
  • Analyzing data and information using valid methods.
  • Making decisions and taking action based on factual analysis, balanced with experience and intuition.

8: Mutually Beneficial Supplier Relationships

An organization and its suppliers are interdependent and a mutually beneficial relationship enhances the ability of both to create value.  

  • Establishing relationships that balance short-term gains with long-term considerations.
  • Pooling of expertise and resources with partners.
  • Identifying and selecting key suppliers.
  • Clear and open communication.
  • Sharing information and future plans.
  • Establishing joint development and improvement activities.
  • Inspiring, encouraging and recognizing improvements and achievements by suppliers.

Greysam’s QA and Management program provides Greysam with unique abilities to:

  • Mold, Manage and Maintain the Effort
  • Field Capability to Support the Effort
  • Manage Change to Preserve Stability and Maintain Technical Expertise in the Workforce
  • Monitor and Maximize Quality
  • Guarantee Responsiveness to and Cooperation with Customers
  • Provide Timely and Cost Effective Problem Resolution
  • Flow Down Incentives to Team Partners

Our program enables procedures for all areas of operation. Key personnel have direct experience in the testing and certification of equipment and systems, as well as, a solid understanding of the background requirements that form the basis for final certification of work from worker qualifications to proper documentation.  Greysam operates within guidelines for general responsibilities and procedures for the operation and maintenance of a calibration system that includes:

  • Periodic Review and update
  •  Independent Test Equipment and Calibration: Test equipment is to be periodically maintained, calibrated and certified by best measurement standards of the National Institute of Standards and Technology (N.I.S.T.). 
  • Recalls and Corrections: Issued for all instruments calibrated with test equipment that is found to be damaged or out of tolerance. 
  • Documentation System 
  • Document Maintenance
    • Test Equipment Certifications
    • Customer Certifications
  • Calibrations: Performed to the manufacturer’s recommended procedure where possible.  If the manufacture’s procedure is not available, Greysam calibrations procedures shall be used.  If a customer has a specific calibration procedure or requirements, this procedure will supersede the manufacturer’s or Greysam Industrial Services calibration procedures.
  • Calibration Labels
  • Calibration Equipment

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Who we are:

Greysam Industrial Services is an award winning industrial automation company providing products & services to the process, energy and production arenas. We bring 20 years of experience, a proven track record, an exceptional reputation, and a stellar team of highly skilled and motivated professionals to help our clients reach their goals. We believe that people come first and strive for excellence in safety, integrity, and quality. Our clients trust us to assist them with improving and maintaining efficient production. We provide cost effective, on-time solutions, from large scale process needs to ultra-precise measurement and control Greysam provides stellar service you expect!